Keying Errors Explained
If you paid but mistyped a character of your registration, you have paid for the parking. Codes of practice say a genuine keying error should not lead to a charge.
By JayFounder, ParkingHero Updated 19 August 2026 4 min readImportant: Proof of payment for the same site, date and time is usually enough to get the charge cancelled.
In this guide
1. Why it happens
Payment terminals and apps require the exact registration. A single wrong letter means the ANPR system sees an unpaid vehicle.
2. How to appeal
Send the payment receipt, app history or bank statement showing the transaction, and explain the typo clearly.
Top TipPoint out that the operator suffered no loss — the parking was paid for.
Need help with your appeal?
Our experts can review your case and help you appeal with confidence.