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Civil Enforcement Ltd

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Known for ANPR enforcement at leisure, retail and mixed-use sites.

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Operator details

Phone

0115 822 5020

Head office

Horton House, Exchange Flags, Liverpool L2 3PF

Company number

05645677

Trade body

BPA

Appeals service

POPLA

Typical charge

£100, often rising with added fees

Enforcement

ANPR cameras

Website

www.ce-service.co.uk

Appeal a PCN on Civil Enforcement's website Pay a PCN on Civil Enforcement's website
Note: Civil Enforcement Ltd is listed on the BPA's August 2026 Approved Operator Scheme (AOS) as 'Civil Enforcement Limited also t/as Starpark & Creative Car Park & Parksolve'. It does not publish a general customer-service email address, so use the online appeal or payment portals, or write to the registered office. Its published phone number (0115 822 5020) currently plays an 'incorrect number' message when dialled. If CEL rejects your appeal, you can escalate to POPLA for an independent decision. Fact checked 20/08/2026. Note: both the BPA and IPC use the abbreviation AOS, but for BPA members it means Approved Operator Scheme, while the IPC calls theirs the Accredited Operator Scheme.

About Civil Enforcement Ltd

Civil Enforcement Ltd is a private parking operator that enforces terms at leisure, retail and mixed-use car parks, mainly using ANPR camera systems.

It is currently a member of the British Parking Association's Approved Operator Scheme (AOS), so independent appeals go to POPLA rather than the IAS.

Company registration number 05645677. Registered in England with registered office at Horton House, Exchange Flags, Liverpool L2 3PF.

Visit Civil Enforcement website

How Civil Enforcement operates

  • ANPR cameras log entry and exit at each site.
  • PCNs are issued to the registered keeper by post.
  • As a BPA AOS member, rejected appeals can be escalated free to POPLA.
  • Escalating fees and debt recovery letters are common.
  • Cases can end in a County Court claim if left unresolved.

Common reasons they issue charges

  • • Overstaying a maximum stay period
  • • Parking without making a payment
  • • Incorrect registration entered when paying
  • • Returning to the car park within a no-return period

PCN process: what to expect

  1. 1. PCN Issued

    A Parking Charge Notice is issued to the registered keeper, usually with a discounted amount for early payment.

  2. 2. Reminder Notices

    If unpaid and unappealed, reminder letters follow and the discount is withdrawn.

  3. 3. Debt Recovery

    The case may be passed to a debt recovery agent, who often add their own fees.

  4. 4. Legal Action

    As a last step a County Court claim can be issued. It can still be defended on the merits.

View full appeals guides

We Can Help You Challenge a Civil Enforcement Ltd Parking Charge

If you've received a Civil Enforcement Ltd parking charge, you may have grounds to challenge it. We'll help you understand your options, identify relevant evidence and put together your appeal.

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Common issues reported

  • Notices arriving weeks after the parking event
  • Charges inflated well beyond the original amount
  • Poor or missing signage at shared-use sites
  • No-return period breaches drivers were unaware of
  • Evidence packs that do not show the terms in force

Top tips

  • • BPA AOS members use POPLA, not the IAS — check your appeal code and deadline carefully.
  • • Never ignore a Letter Before Claim; respond in writing to protect your position.

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Independent information

ParkingHero is an independent service and is not affiliated with, endorsed by or associated with Civil Enforcement Ltd. Civil Enforcement Ltd and its trade marks are the property of their respective owners and are used for identification purposes only.

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