ParkingEye
One of the UK's largest ANPR operators, common at retail parks, supermarkets and fast food outlets.
Operator details
Phone
0330 555 4444
Head office
40 Eaton Avenue, Buckshaw Village, Chorley, PR7 7NA
Trade body
BPA
Appeals service
POPLA
Typical charge
£100, reduced to £60 if paid within 14 days
Enforcement
ANPR cameras
Website
www.parkingeye.co.uk
About ParkingEye
ParkingEye Ltd is one of the largest private parking operators in the UK. It manages car parks on private land for retailers, restaurants, hotels and landowners, and issues Parking Charge Notices (PCNs) when it believes a driver has broken the advertised terms.
Almost all of its sites are monitored by Automatic Number Plate Recognition cameras that photograph vehicles entering and leaving. If a charge is not paid, ParkingEye may pass the case to a debt recovery agent and ultimately issue a claim in the County Court.
How ParkingEye operates
- Manages parking on private land under contract with the landowner.
- ANPR cameras record entry and exit times rather than time actually parked.
- PCNs are issued to the registered keeper via the DVLA under POFA 2012.
- As a BPA member, appeals it rejects can be escalated free to POPLA.
- Unpaid charges may be escalated to debt collection and County Court claims.
Common reasons they issue charges
- • Overstaying a free parking period captured by ANPR cameras
- • Keying in the wrong vehicle registration at a terminal
- • No valid permit displayed on a residential or staff site
- • Double-visit charges where two short visits are merged into one long stay
PCN process: what to expect
1. PCN Issued
A Parking Charge Notice is issued to the registered keeper, usually with a discounted amount for early payment.
2. Reminder Notices
If unpaid and unappealed, reminder letters follow and the discount is withdrawn.
3. Debt Recovery
The case may be passed to a debt recovery agent, who often add their own fees.
4. Legal Action
As a last step a County Court claim can be issued. It can still be defended on the merits.
We Can Help You Challenge a ParkingEye Parking Charge
If you've received a ParkingEye parking charge, you may have grounds to challenge it. We'll help you understand your options, identify relevant evidence and put together your appeal.
Let us handle your appealCommon issues reported
- Signage that is small, high up or unlit at the entrance
- ANPR errors, including two short visits merged into one long stay
- Charges issued within the required grace period
- Registration keying errors at in-store terminals
- Added debt recovery fees on top of the original charge
Your rights
- POFA 2012
- Consumer Rights Act 2015
- BPA & the Single Code of Practice
- IPC & the IAS Appeals Route
- Consideration & Grace Periods
Top tips
- • Under the Private Parking Sector Single Code of Practice, ParkingEye must allow a consideration period on arrival and, where the permitted period is more than 30 minutes, a grace period at the end of your stay.
- • Ask for the ANPR images — mismatched or unclear timestamps are a strong appeal point.
Other parking companies
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ParkingHero is an independent service and is not affiliated with, endorsed by or associated with ParkingEye. ParkingEye and its trade marks are the property of their respective owners and are used for identification purposes only.
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