Active operator

Horizon Parking

Operates retail and supermarket car parks across the UK using ANPR cameras.

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Operator details

Phone

01245 392 289

+44 7860 015400

Trade body

BPA

Appeals service

POPLA

Typical charge

£100, reduced to £60 if paid within 14 days

Enforcement

ANPR cameras

Website

www.horizonparking.co.uk

Appeal a PCN on Horizon's website Pay a PCN on Horizon's website

Note: Horizon Parking does not publish a verified general appeals email address. Use the online appeal form or write to the Appeals Department. Fact checked 20/08/2026.

About Horizon Parking

Horizon Parking Ltd manages supermarket, retail park and town-centre car parks across the UK, using ANPR cameras to enforce free maximum stay periods.

Most of its charges relate to shoppers who stayed longer than the advertised free period, or whose two separate visits in one day were recorded as a single long stay.

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How Horizon operates

Cameras record every vehicle entering and leaving the site.
Free maximum stay periods are enforced automatically.
PCNs are posted to the registered keeper.
As a BPA member, rejected appeals can be escalated to POPLA.
The retailer on site can often request cancellation.

Common reasons they issue charges

• Exceeding the free maximum stay while shopping
• Two separate visits recorded as one long stay
• Parking in a customer-only bay while visiting elsewhere
• Blue Badge holder charged despite a valid badge

PCN process: what to expect

1. PCN Issued
A Parking Charge Notice is issued to the registered keeper, usually with a discounted amount for early payment.
2. Reminder Notices
If unpaid and unappealed, reminder letters follow and the discount is withdrawn.
3. Debt Recovery
The case may be passed to a debt recovery agent, who often add their own fees.
4. Legal Action
As a last step a County Court claim can be issued. It can still be defended on the merits.

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We Can Help You Challenge a Horizon Parking Parking Charge

If you've received a Horizon Parking parking charge, you may have grounds to challenge it. We'll help you understand your options, identify relevant evidence and put together your appeal.

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Common issues reported

Double-dip errors merging two visits into one stay
Blue Badge holders charged despite a valid badge
Free period too short for a large shop or a queue
Signage not visible from the driver's seat
Charges issued inside the required grace period

Your rights

See all your rights

Top tips

• Ask the store to cancel on your behalf — this often works faster than a formal appeal.
• Bank statements can prove you were shopping if you have lost the receipt.

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Independent information

ParkingHero is an independent service and is not affiliated with, endorsed by or associated with Horizon Parking. Horizon Parking and its trade marks are the property of their respective owners and are used for identification purposes only.

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